Terms & Conditions

Definitions:
The Company’ is Retail-Outsource a subsidiary of Rickman Ltd. ‘The Client’ means the party, or any person acting on their behalf with whom the Company contracts.

PO = Purchase Order / VAT = Value Added Tax

1. All charges & prices for services carried out by the Company may be subject to VAT (only if and where applicable) at the prevalent rate.
   
2. All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly.
   
3. Assigned purchase order (preferably with a PO number and project value) will need to be raised for the full quoted and agreed amount before work can commence on any job. A separate PO may need to be raised for any additional services than mentioned in the package. Which includes extra mails or messages that exceed the package limit the client has opted for.
   
4. All work is billed either monthly or as per contract previously agreed.
   
5. All estimates are based on the required number of mails as per contract as discussed by the client. or if additional changes are required by client.
   
6. Where there is a change of brief, the Company will inform the Client in advance of any extra costs likely to be incurred.
   
7. All projects are planned to an agreed schedule. Non-adherence to this schedule by the Client may result in compromising in the timeframe. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.
   
8. Whilst every effort will be made to achieve agreed delivery, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company’s control.
   
9. For all new clients payment for the full or part amount may be requested in advance of commencement, as caution advance upon agreement between parties. For any subsequent invoiced work, the Company must receive full payment not later than 15 days after the date of Invoice. The Company reserves the right to make a surcharge of 2% per week interest to accounts that are not paid by this time.
   
10. Disbursements on behalf of any client may result in a request for payment in advance from the Client.
    
11. It is the responsibility of the Client that all product information, customer detail, and postal details to be supplied to Retail-Outsource and is valid and genuine. Retail-Outsource will not accept responsibility/liability for infringements caused by any wrongly supplied product information.
    
12. The Company reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Client. Any outsourced job remains the property/responsibility of the company and such services are deemed to be carried out ‘indirectly’ by the Company.
    
13. As part of larger projects which involve 3rd parties commissioned directly by the client, the Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the Company.
    
14. In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non-payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, and deadline), without such information, no disputes will be entered into.
    
15. Whilst taking every care to protect all information and correspondence supplied, the Company cannot accept liability or be held responsible financially or otherwise for any loss. Disputes will not be entered into.
    
16. The Company cannot guarantee the Client exclusivity of any marketing, boost in sales, customer base. Therefore the Company will not accept liability for any alleged claim from the Client or any Thirdparty.
    
17. The Client has sole administration role on their stipulated UrbanSeller account. The client should have their password and details safe. The Company is in any way not responsible for the loss or damage due to the loss or damage of client’s UrbanSeller account.
    
18. The Client authorises what the company sees in their UrbanSeller Access and what information to be accessed by the Company.
    
19. In accordance with GDPR, should the Client wish for Retail-Outsource to handle/process any of their customer data or to provide systems to process personal data (eg web-based databases), it is the Client’s legal responsibility to ensure the processes requested of us are data-compliant and to have a written contract in place with us to carry out such processes. Furthermore, it is the Client’s responsibility to ensure they have obtained consent from the individuals for the personal data they pass over to us for processing.
    
20. If at any point during monthly contractual cycle a client wishes to cancel, they may do so but will be invoiced an amount that Retail-Outsource judges to be proportional to the amount of work that has been completed on the desired services.
    
21. The Company reserves the right to the addition of our Company credit on printed or digital projects unless instructed otherwise by the Client and, to the use for self-promotion any work carried out for the Client.
    
22. The Company has the right to use the Client logo, Client product information in the Company website and Marketing brochures.
    
23. Terms and Conditions may be changed at any time without prior notice to its clients. Notification will be sent to all clients at the time of the Terms and Conditions alterations.
    
24. The company shall be under no liability if it should be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employee’s in contemplation of furtherance of dispute. During the continuance of such a contingency the Client may, by written notice, elect to terminate the contract and pay for work done.The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services.