With our unified, Omni-channel engagement with all your sales platforms we interact with all your customers from our partner.
UrbanSeller which provides you access to all your customer mails from various platforms be it eBay, Amazon, or your direct website to one platform so you can access your mails anytime without hassle Our Experienced team includes people with over a decade of experience in customer care and our staffs have a minimum experience of at least 2 years into customer service in various sectors.
Use UrbanSeller effectively to manage your business.You can signup for an UrbanSeller Account to add to the privacy making you the admin of your account and can make sub accounts to manag your platforms (eBAY, Amazon, or your direct Website.) you can chose what our team can view eg: mails, process order details, services, Product details etc. Your UrbanSeller account provides you a variety of services that can help you in developing your business and to manage your company effectively.
Partnered with OUTSOURCELIVECHAT we provide you free account and chat integrations and support you with prompt 24/7 chat support for all your customers who wish to have a quick word with you. So you don’t lose your business during office hours or after.
Partnered with POSTINGSCHEDULE we can provide you exclusive social media support all integrated to one platform where you can view all your social media messages and comments in one place.
We also provide you professional computer application outsourced staff for your coding and website and other backend process that help you run your business smooth and so you can focus on growth of your business.
Our Experienced team includes people with over a decade of experience in customer care and our staffs have a minimum experience of at least 2 years into customer service in various sectors. And certified professionals in computer applications Your data is protected and secure.
You decide what we see and what we do for you.
Our Customer Service Team works 24/7 Monday to Sunday
Our client terms include a comprehensive confidentiality agreement between you and retail outsource.
We operate strict folder permissions
protocols to restrict access to clients data to the dedicated accountant/PA and their “buddy”.
All our PAs are subject to robust, broad non-disclosure agreements covering everything they do at.
We track all data use, and as a result it is possible to immediately identify the cause of any data loss, which is
acknowledged to act as a strong deterrent.
We regularly check the data security
practices of the team and take immediate action whenever there are any shortcomings.
We train our team to be sensitive to data issues, and to work hard to maintain client data and confidentiality.
We provide qualified associates for the following roles:
·Accounts Payable Specialist
·Accounts Receivable Specialist
·Amazon Brand Reputation Specialist
·Amazon Customer Support Agent
·Amazon Product Lister
·Amazon Operations Associate
·Amazon Sponsored Products Specialist
·Brand Reputation Specialist
·Community (Forum) Moderator
·Customer Support Agent
·Data Entry Specialist
·eBay Brand Reputation Specialist
·eBay Customer Support Agent
·eBay Product Lister
·eBay Operations Associate
·Email Marketing Specialist
·Inventory Data Entry Specialist
·Lead Generation Specialist
·Marketplace Brand Reputation Specialist
·Marketplace Customer Support Agent
·Online Marketplace Associate
·Social Media Specialist
·Technical Support Agent
UK-based Bicycle Accessories Company wanted to cut down on customer support costs on their ecommerce platform + increase sales by responding to mails and messages on time.
We assigned 3 agents who would maintain to manage their Amazon, eBay, and Direct website customer cases, mails, and queries. The entire support system was delegated to 3 of our support agents.
Sales went up 42% and overall customer satisfaction was improved. Customers received instant answers through email and received quick resolutions which converted into more sales for their products.
Retail-Outsource actively maintained support for the Bicycle Accessories Company. We handle about 150 communications per day, live chat for pre-sale questions and for post-sale questions, email support, cases and escalations. Since we have taken over support from the previous in-house employees for the Bicycle Accessories brand, sales have steadily grown and there has been more repeat customer business.The Bicycle Accessories company previously had a team of 3 doing the same work but only during business hours. Since we understand that business happens all day and all night, we kept our agents working one per 8-hour shift. This gave the brand a 24-hour, 7 day a week, 365 days a year coverage for their customers. Not only did this mean 3x amount of time for support, but we were able to do a more effective job than the previous in-house employees and were able to do it for a fifth of the cost that the Bicycle Accessories company was paying their in-house employees.